Last updated: July 13, 2026
ChangeOrder (“ChangeOrder,” “we,” “us”) provides a mobile app and related web pages that let contractors capture, price, and get signatures on construction change orders. This policy describes what information we collect through the app and the homeowner-facing signing page, how we use it, and the choices you have.
When a contractor creates an account, we collect an email address used for authentication (including magic-link sign-in) and account recovery.
Business name, trade, license number, logo, and a saved contractor signature used to brand and populate the change orders and PDFs a contractor generates.
Client names, phone numbers, job addresses, and job/scope details that a contractor enters or dictates while using the app. This information is provided and controlled by the contractor, who is responsible for having a lawful basis to share it with us on their client's behalf.
Photos a contractor attaches to a change order (for example, to document a job-site condition) are stored and associated with that change order.
When a change order is signed — either in person on the contractor's device or through a texted signing link — we store the signature image and audit metadata about that signing event, including IP address, user agent (device/browser), and timestamp. This metadata exists to support the enforceability of the signed document.
Voice dictation happens on-device. Only the resulting text transcript — not audio — is sent to our AI provider (Anthropic) to structure a spoken description into a scope summary and suggested line items. That text may include whatever the contractor describes out loud, including client or job details.
If a contractor enables push notifications, we store a device push token in order to deliver notifications about change order activity (for example, when a client signs or declines).
Subscription and billing status is managed by RevenueCat and the relevant app store (Apple App Store / Google Play). We receive and store subscription status (e.g., trial, active, expired) — we do not receive or store payment card numbers.
We do not sell personal information. We share information with the following categories of service providers, only as needed to operate the app:
We may also disclose information if required by law, to enforce our terms, or to protect the rights, property, or safety of ChangeOrder, our users, or others.
We retain account, business, job, and change order data for as long as an account is active. Contractors can delete their account from within the app; deletion removes the business record and cascades to associated jobs, change orders, and stored files (photos, PDFs, signatures), along with the underlying authentication account. Signed change-order documents may be retained briefly to complete an in-progress deletion or to satisfy a legal obligation before final removal.
We use industry-standard safeguards — including encryption in transit, access controls, and a database design where the client-facing signing page never has direct database access — to protect the information we store. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
ChangeOrder is a business tool for contractors and is not directed to, and should not be used by, children. We do not knowingly collect personal information from children.
Contractors can access and update most of their information directly in the app, and can delete their account and associated data from the app's settings at any time. For requests we can't handle in-app — including requests from a client/homeowner about information a contractor entered about them — contact us using the details below.
Our service providers may process and store information in the United States and other countries. Where required, we rely on appropriate safeguards for any cross-border transfer of personal information.
We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.
Questions about this policy or your information can be sent to privacy@changeorderapp.com.